TERMS & CONDITIONS

Welcome to Ox Business Solutions (referred to as "we," "us," or "our"). By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully before engaging our services.

 

General Terms

1. Partnering With Us

   • We are committed to client satisfaction and will make every effort to address concerns with delivered work.

2. Refund Policy

   • Deposits are non-refundable. However, if dissatisfaction occurs and an agreement cannot be reached, we will provide completed work to help the client engage another agency.

3. Deposits

   • A 50% non-refundable deposit is required to commence work. Cancellations or terminations will result in forfeiture of the deposit.

4. Ongoing Support and Maintenance

   • An ongoing support and maintenance fee is provided to ensure websites remain fully functional and up-to-date.

   • This service operates on a no lock-in contract basis, allowing you the flexibility to cancel at any time.

   • If the support and maintenance fee is paid in full in advance, any remaining amount will be refunded on a proportional basis, calculated based on the number of unused months at the time of cancellation.

   • If support and maintenance are declined, the website will be transferred in full to the client, who will then be responsible for all ongoing updates, changes, and technical upkeep.

   • The support and maintenance fee is based on the expected level of technical upkeep required to maintain the website. If the scope of ongoing work significantly increases, such as through frequent blog updates, product additions, or other content or functionality changes, we reserve the right to review and adjust the fee accordingly. Any fee adjustments will be communicated in advance and will not be applied retroactively.

5. Pricing Transparency

   • All pricing is transparent, with no hidden fees.

6. Merchandise Printing

   • All merchandise is printed on demand. Orders will only commence production once payment has been received in full.

   • Final artwork must be supplied in print-ready format (high-resolution PNG, vector, or PDF). Additional setup or design fees may apply if artwork requires adjustments.

   • Once production has begun, changes or cancellations cannot be made. Please ensure all order details and artwork are correct before confirming your order.

   • As all items are custom printed, returns or refunds are not accepted unless the product is faulty or a printing error has occurred.

   • While every effort is made to ensure consistency, slight variations in print colour and placement may occur due to the nature of digital and garment printing.

   • By submitting artwork, the client confirms they have the rights to use the design. We are not liable for any copyright infringement related to submitted materials.

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Client Responsibilities

1. Content Submission

   • The client is responsible for providing all necessary content, images, and branding elements required for the project.

2. Timely Communication

   • The client must provide feedback and approvals promptly to avoid project delays.

3. Third-Party Tools

   • Any third-party services or integrations requested by the client may incur additional costs.

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Intellectual Property

1. Ownership of Deliverables

   • Upon final payment, all website content and graphic designs created specifically for the client will become their property.

2. Client Content

   • The client warrants that any content provided does not infringe on third-party copyrights, trademarks, or intellectual property rights.

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Limitation of Liability

We are not liable for any damages, losses, or interruptions resulting from the use of our services, including but not limited to:

• Third-party software failures.

• Unauthorised access to client data.

• Client misuse of the website.